At Ubique Heating & Renewables, your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website or contact our team.

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What Information We Collect:

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We may collect and process the following information:

Your name and contact details (phone, email, address)

Details about your property or the services you request

Records of your communication with us (e.g., emails, forms)

Technical data from your visit (IP address, browser type, pages viewed)

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How We Use Your Information

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We use your personal data to:

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Respond to your enquiries

Provide quotes and carry out services

Send appointment reminders and follow-ups

Improve our website and customer service

Meet legal and regulatory obligations

We do not sell or rent your information to third parties.

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Who We Share It With

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We may share your information with:

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Our internal team and trusted subcontractors

Payment processors (for invoice handling)

Regulatory bodies (e.g. Gas Safe Register), if legally required

Any third parties we work with are also committed to keeping your data safe.

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Data Security

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We take reasonable steps to protect your information from loss, misuse, or unauthorised access. Your data is stored securely and only accessed by authorised staff.

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How Long We Keep Your Data

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We only keep your personal data for as long as necessary to:

Fulfil the purpose it was collected for

Meet our legal, accounting, or regulatory obligations

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Cookies

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Our website may use cookies to improve your browsing experience and analyse website traffic. You can adjust your cookie preferences in your browser settings.

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Your Rights

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Under UK GDPR, you have the right to:

Access the personal data we hold about you

Correct inaccurate or incomplete data

Request data deletion, in certain circumstances

Object to or restrict how we use your data

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To exercise any of these rights, contact us at:

Email: info@ubiqueheating.co.uk
Phone: 01242 511973 or 07739 716423

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Changes to This Policy

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We may update this Privacy Policy from time to time. Please check this page occasionally to stay informed.

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Contact Us

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If you have any questions about this policy or how we handle your data, get in touch:

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Ubique Heating & Renewables
48 Whittington Road, Benhall, Cheltenham, GL51 6BS

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Phone: 01242 511973
Mobile: 07739 716423

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